Frequently Asked Questions
Everything you need to know about finding and ordering the right replacement parts.
How do I know if a part is compatible with my appliance?
To ensure compatibility, please check your appliance's model number. You can find this on a sticker or metal plate on the unit. Enter this number into our search bar to see all guaranteed fit parts.
Are BlueStars parts original equipment manufacturer (OEM) or aftermarket?
BlueStars specializes in high-quality aftermarket replacement parts that meet or exceed OEM specifications, providing a cost-effective solution without compromising on durability or performance.
What is your return policy if a part doesn't fix my problem?
We offer a 30-day return policy on all parts. If the item is in its original condition and packaging, you can return it for a full refund. Please contact our support team to initiate a return shipment.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental United States. We also offer expedited shipping options at checkout for urgent repair needs.
Do your replacement parts come with a warranty?
Yes, most BlueStars products come with a 1-year limited warranty against manufacturing defects. If your part fails under normal use within the first year, we will provide a replacement at no extra cost.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.